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Frequently Asked Questions /  HELP

ORDERS
• What are my payment choices?
We accept Visa, Mastercard, Discover, American Express, PayPal, and Purchase Orders. If you are a business and are interested in setting up an open account, please email us at sales@portablehandwashing.com.

• When will my order ship?
Click the "Order Status/Tracking" link at the top right-hand side of our site to check your order status. You'll then be prompted to enter the login information you created at checkout.

When viewing your order you'll be able to see the scheduled ship date for each product in your order. If your order has shipped already, the tracking # and carrier information will be provided.

If you did not create an account at checkout, order status requests can be sent to sales@portablehandwashing.com.

• How do I track my order?
Click the "Order Status/Tracking" link at the top right-hand side of our site to check your order status. You'll then be prompted to enter the login information you created at checkout.

When viewing your order you'll be able to see the scheduled ship date for each product in your order. If your order has shipped already, the tracking # and carrier information will be provided.

If you did not create an account at checkout, order status requests can be sent to sales@portablehandwashing.com.

• How do I return my product?
Please click here for more information on returning an item.

• Do I have to pay sales tax?
We collect sales taxes in the states of Wisconsin, Minnesota, Florida, Colorado, Maryland, Illinois, Washington, Utah, North Carolina, Indiana, Oklahoma, Michigan, New York, Louisiana, Pennsylvania, Rhode Island, Texas, New Jersey, South Carolina, Virginia, Georgia, Ohio, California

• My order never arrived.
Click the "Order Status/Tracking" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped because sometimes orders can be sent in multiple shipments. If your order displays your tracking #s, check with the shipper to confirm that your packages were delivered. If the shipper confirms that your package(s) were delivered and you cannot locate them, please open a Case in the My Account section of our website.

• An item is missing from my shipment.
Click the "Order Status/Tracking" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If the order displays your Package Tracking #s, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "shipped" and you are unable to locate them, please open a Case in the My Account section of our website.

• My order is missing parts.
Click the "Login/My Account" link at the top right-hand side of our site to view your order. Be sure that all of the items in your order have shipped already. If your packages each show a status of "shipped" and you are unable to locate them, please open a Case in the My Account section of our website.

• I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72-hours of receiving the product. Click the "Login/My Account" link at the top right-hand side of our site to view your order. Please open a Case in the My Account section of our website.

• When will my backorder arrive?
Click the "Order Status/Tracking" link at the top right-hand side of our site to track your order status and scheduled ship date. Backordered items are those which our suppliers are sometimes unable to predict when they will have more in stock. We will update your order status with the scheduled ship date as soon as it's provided to us.

• When will my credit card be charged?
Your credit card will be charged within 48-hours after your order is received.

• I have a question on my charges.
Click the "Login/My Account" link at the top right-hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please open a Case in the My Account section of our website.

• I need a copy of my receipt/invoice.
Click the "Login/My Account" link at the top right-hand side of our site to view and print copies of all your sales orders.


MY ACCOUNT

• How do I create an account?
1) Click the "Login / Register" link at the top right side of our site.
2) Complete the New customer form and create a password.
3) Success!

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

• How do I edit my account information?
Click the "Login/My Account" link at the top right-hand side of our site to edit your account information.

• I forgot my password.
Click the "Login/My Account" link at the top right-hand side of our site. Under the login box, you'll see a link that says, "Forgot password?" Click the link and follow the prompts to reset your password.


SHIPPING

• Do you offer international shipping?
At this time we only ship to the lower 48 continental United States.